ServiceNow,Service Management
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ServiceNow Discovery Fundamentals (SNDF)Bestill
Lay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration…
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ServiceNow Customer Service Management (CSM) Fundamentals (SNCSMF)Bestill
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.
In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…
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ServiceNow Adopting a Platform Owner Mindset (SNAPOM)Bestill
Learn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to…