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ITIL & Service Management

Hjem Kurs ITIL & Service Management

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  • ITIL® 4 Foundation Sertifisering (ILFN4 – ITIL® 4 Foundation – Including Exam
    NOK 17.900

    ITIL Sertifisering med eksamen
    Kurset ITIL Sertifisering gir IT-ledere, praktikere, støttepersonell og ansatte som jobber med organisasjonens digitale og informasjonssystemer en praktisk forståelse av de viktigste konseptene, det…

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  • GK992924 Humanising IT™

    Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management.Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses…

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  • TESTTMAP TMAP®: Quality for cross functional teams – Including Exam

    In the IT-world of today cross-functional teams are expected to deliver business value with quality at speed. TMAP supports quality engineering in this new way of working on “built…

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  • SDM Service Desk Institute – Manager – Including Exam

    Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.The Service Desk Manager course provides a…

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  • SDA Service Desk Institute – Analyst – Including Exam

    Become a qualified Service Desk Analyst and boost your levels of customer service supportThe importance of delivering high-quality customer service in today's support environment means that the responsibilities of…

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  • ITIL4P-PIC-SCM ITIL® 4 Practitioner: Service Configuration Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service…

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  • ITIL4P-PIC-RM ITIL® 4 Practitioner: Release Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management…

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  • ITIL4P-PIC-ITAM ITIL® 4 Practitioner: IT Asset Management – Including Exam

    This 1-day ITIL® 4 Practitioner: IT Asset Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT…

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  • ITIL4P-PIC-DM ITIL® 4 Practitioner: Deploy Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Deploy Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Deployment Management…

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  • ITIL4P-PIC-CE ITIL® 4 Practitioner: Change Enablement – Including Exam

    This 1-day ITIL® 4 Practitioner: Change Enablement module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice….

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  • ITIL4P-MSF-SRM ITIL® 4 Practitioner: Service Request Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Service Request Management module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the ITIL® 4…

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  • ITIL4P-MSF-SD ITIL® 4 Practitioner: Service Desk – Including Exam

    This 1-day ITIL® 4 Practitioner: Service Desk module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice….

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  • ITIL4P-MSF-PM ITIL® 4 Practitioner: Problem Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Problem Management focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Problem Management Practices. It…

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  • ITIL4P-MSF-MEM ITIL® 4 Practitioner: Monitoring and Event Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Monitoring and Event Management module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Monitoring…

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  • ITIL4P-MSF-IM ITIL® 4 Practitioner: Incident Manager – Including Exam

    This 1-day ITIL® 4 Practitioner: Incident Manager module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Incident Management Practice….

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  • ITIL4P-CAI-SM ITIL® 4 Practitioner: Supplier Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Supplier Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Supplier Management…

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  • ITIL4P-CAI-SLM ITIL® 4 Practitioner: Service Level Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Service Level Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service…

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  • ITIL4P-CAI-RM ITIL® 4 Practitioner: Relationship Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Relationship Management Practice module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Relationship Management Practice….

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  • ITIL4P-CAI-ISM ITIL® 4 Practitioner: Information Security Management – Including Exam

    This 1-day ITIL® 4 Practitioner: Information Security Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Information…

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  • ITIL4P-CAI-CI ITIL® 4 Practitioner: Continual Improvement – Including Exam

    This 1-day ITIL® 4 Practitioner: Continual Improvement Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Continual Improvement…

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  • ISMF Integrated Service Management (ISM) Foundation – Including Exam

    A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.The language spoken in IT departments…

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  • SIAMP Service Integration and Management (SIAM®) Professional – Including Exam
    NOK 22.000

    Service Integration and Management (SIAM®) is a methodology used to manage and seamlessy integrate multiple service providers to ensure a single business-facing IT organization. The EXIN SIAM® Professional certification…

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  • SIAMF Service Integration and Management (SIAM®) Foundation – Including Exam
    NOK 19.000

    Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single…

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  • KF Problem Solving for Service Management – Including Exam

    Systematic problem solving is one of the essential skills that organizations look for these days. The confident professionals who know how to approach an incident and solve it the…

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  • ITIL4SDIT ITIL® 4 Specialist: Sustainability in Digital & IT – Including Exam
    NOK 27.000

    This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and…

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  • ITIL4P-PIC ITIL® 4 Specialist: Plan, Implement & Control – Including Exam
    NOK 28.000

    This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4's five management practices, namely, the ITIL® 4 Asset Management…

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  • ITIL4P-MSF ITIL® 4 Specialist: Monitor, Support and Fulfil – Including Exam
    NOK 29.000

    This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Incident Management…

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  • ITIL4P-CAI ITIL® 4 Specialist: Collaborate, Assure and Improve – Including Exam
    NOK 28.500

    This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4's five…

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  • ITIL4ITAM ITIL® 4 Specialist IT Asset Management – Including Exam
    NOK 28.000

    The ITIL® 4 IT Asset Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether the candidate…

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  • ITIL4HVIT ITIL® 4 Specialist: High Velocity IT- Including Exam
    NOK 25.500

    This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services…

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  • ITIL4DSV ITIL® 4 Specialist: Drive Stakeholder Value – Including Exam
    NOK 26.000

    This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between…

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  • ITIL4DPI ITIL® 4 Strategist: Direct, Plan, Improve – Including Exam
    NOK 24.000

    This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving' IT organization, with a strong and effective strategic direction….

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  • ITIL4DITS ITIL® 4 Leader: Digital and IT Strategy – Including Exam
    NOK 24.000

    ITIL® 4 Strategic Leader (ITIL® SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® SL recognizes the value of…

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  • ITIL4CDS ITIL® 4 Specialist: Create, Deliver, Support – Including Exam
    NOK 26.000

    This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 foundation qualification with an understanding of how to integrate different value streams and…

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  • ITIL4BRM ITIL® 4 Specialist Business Relationship Management – Including Exam
    NOK 26.500

    This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with…

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  • ITIL4AMC ITIL® 4 Specialist: Acquiring & Managing Cloud Services – Including Exam
    NOK 26.500

    This 3-day ITIL® 4 Specialist: Acquiring & Managing Cloud Services training provides a vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can…

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  • ILFN4-2: ITIL® 4 Foundation (2-days) Including Exam

    This 2-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the…

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  • GK3210 Cloud Computing Essentials – Including Exam
    NOK 15.300

    Cloud computing means implementing and using cloud technology to provide IT-related services hosted off-premise. Usually cloud services are distributed over the internet. Cloud supports businesses by offering flexible IT…

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