Service Management
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ServiceNow Scripting in ServiceNow Fundamentals (SNSSF)Bestill
Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline…
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ServiceNow Service Portal Fundamentals (SNSPF)Bestill
Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal.
A Service Portal provides an alternative user experience to the standard…
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ServiceNow Service Portal Advanced (SNSPA)Bestill
This two-day interactive course takes attendees on a Service Portal and Widget development deep-dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript)…
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ServiceNow Administration Fundamentals (SNSAF)Bestill
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world.
The course offers robust lessons, group discussions,… -
ServiceNow Platform Implementation (SNPI)Bestill
Learn how to implement ServiceNow platform functionality and applications.
This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of…
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ServiceNow IT Service Management (ITSM) Implementation (SNITSMI)Bestill
Learn practical skills that may be applied immediately to accelerate ITSM implementations.
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most…
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ServiceNow IT Service Management (ITSM) Fundamentals (SNITSMF)Bestill
Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.
IT Service Management (ITSM) is a concept that involves delivery of IT services…
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ServiceNow Field Service Management (FSM) Implementation (SNFSMI)Bestill
ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and related functionality, most of…
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ServiceNow Discovery Fundamentals (SNDF)Bestill
Lay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration…
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ServiceNow Customer Service Management (CSM) Fundamentals (SNCSMF)Bestill
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.
In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…