In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product. Through lectures, group discussions, and...
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform. In this 2-day interactive course attendees master the usage of the ServiceNow Customer...
Lay the groundwork for mature infrastructure operations management. ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this...
ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and...
Master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications. This three-day training course aims to introduce you...
Learn the role of an HR Administrator in ServiceNow. During this two-day interactive training course, you access the ServiceNow platform in your own student instance,...
Gain in-depth knowledge on configuring the ServiceNow HRSD application. During this two-day interactive training course, attendees will gain in-depth knowledgeand practice in configuring the ServiceNow...
Learn to effectively manage a Risk Management and Policy and Compliance Management implementation. This two-day course covers the domain knowledge, common implementation technical aspects, and...
Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services. IT Service Management (ITSM) is a concept that...
Learn practical skills that may be applied immediately to accelerate ITSM implementations. IT Service Management (ITSM) is a concept that involves delivery of IT services...
Take Performance Analytics to the next level. Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and...
Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement. Performance Analytics provides simple access to key performance indicators (KPIs) and...
Learn how to implement ServiceNow platform functionality and applications. This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students...
This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Risk Management and Policy and Compliance...
Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. The System Administration Advanced course teaches about the robust controls in the base...
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world. The course...
Learn to manage the software asset life cycle from planning to disposal. This three-day training course aims to introduce you to the ServiceNow® Software Asset...
Learn the domain knowledge, technical aspects, and various processes needed to effectively manage a Security Incident Response implementation (SIRI). This two-day course covers the domain...
Take Service Mapping in ServiceNow to the next level. This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional...
Learn about the Security Incident Response, Vulnerability Response, and Threat Intelligence applications. This two-day course covers the foundational topics of the ServiceNow Security Operation suite....
This two-day interactive course takes attendees on a Service Portal and Widget development deep-dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML,...
Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal. A Service Portal provides an alternative...
Strategic Portfolio Management is the process an organization uses to select, prioritize, and manage resources within its portfolio of programs, projects, and initiatives used to...
Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality...
The Third-party Risk Management application provides a centralized process for managing your organization's third-party portfolio, performing due diligence when onboarding third-parties, and completing the risk...
Learn the details of Vulnerability Response in ServiceNow. This two-day course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response...
Learn how to effectively manage a Vendor Risk Management Implementation. This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed...
The course is dedicated for people who want to learn about Microsoft's cloud environment monitoring tools and framework. At the beginning, we will introduce you...
The Cisco 8000 Series Routers Essentials (SP8KE) course introduces you to the features and functions of the Cisco® 8000 Series router platforms. Through a combination...
The Implementing Automation for Cisco Service Provider Solutions (SPAUI) course provides the knowledge and skills required to implement and support automation solutions in a Service...
