COURSE OBJECTIVE:
By the end of the course, you should be able to meet the following objectives:
• Summarize the basic troubleshooting methodologies
• Outline common troubleshooting techniques in the Workspace ONE UEM console
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
• Outline common application management troubleshooting techniques in the Workspace ONE UEM console
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
• Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
• Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE®
TARGET AUDIENCE:
Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants
COURSE PREREQUISITES:
This course requires completion of one of the following courses:
• VMware Workspace ONE: Skills for UEM [V22.x]
• VMware Workspace ONE: UEM Bootcamp [V22.x]
COURSE CONTENT:
1 Course Introduction
• Introductions and course logistics
• Course objectives
2 Fundamentals of Troubleshooting Workspace ONE UEM
• Outline software troubleshooting logic and support methods
• Summarize the main process flows for the Workspace ONE UEM components
• Explain the importance of Workspace ONE UEM process flows for troubleshooting
• Identify different Workspace ONE UEM log files
3 Workspace ONE UEM Console Troubleshooting
• Outline the best practices for troubleshooting Workspace ONE UEM console issues
• Identify common group management and assignment-related issues
• Outline common issues for Workspace ONE UEM console roles and system settings
• Understand how analytic events can be used to identity platform errors
• Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
4 Integration Troubleshooting
• Outline the common enterprise integrations in Workspace ONE UEM
• Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services integration
• Identify directory user and groups synchronization issues
• Troubleshoot issues related to certificate authority integration
• Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques
5 Endpoint Troubleshooting
• Compare the endpoint connection topologies in Workspace ONE UEM
• Outline useful tools and resources for endpoint troubleshooting
• Summarize the best practices for device enrollment troubleshooting
• Explain device connectivity troubleshooting techniques
• Understand how to identify and resolve profile-related issues
• Identify common compliance policy issues and potential root causes
6 Applications Troubleshooting
• Explain the different scoping questions for troubleshooting applications
• Review application management configurations
• Summarize the general tools and resources for application troubleshooting
• Describe the general logic of troubleshooting public applications
• Understand internal application issues and potential causes
• Explain purchased application troubleshooting techniques
7 Unified Access Gateway And Edge Services Troubleshooting
• Review Unified Access Gateway architecture and edge service workflows
• Understand Unified Access Gateway general configurations
• Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
• Identify and resolve common issues for Content Gateway on Unified Access Gateway
• Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
8 Email Troubleshooting
• Review different email architecture and workflows
• Summarize common errors associated with email profiles
• Identify tools and resources for email troubleshooting
• Discuss troubleshooting techniques for VMware AirWatch® Secure Email Gateway™ on Unified Access Gateway
• Outline PowerShell integration issues and techniques to address them
9 Additional Troubleshooting Tools
• Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
• Understand how Workspace ONE Assist can help endpoint troubleshooting
FOLLOW ON COURSES:
Not available. Please contact.