COURSE OBJECTIVE:
At the end of this module, you will be able to:
• Define SPM and its purpose.
• Identify the applications within ServiceNow SPM and their purpose.
• Change a submitted idea into a demand.
• Demonstrate the different ways available to create projects.
• Show how to manage the project scope, schedule, resources and financials.
• Understand how to communicate efficiently with project teams and stakeholders.
• Analyze project risk, issues, and changes.
• Understand resource assignments, resource capacity, and availability.
• Track project progress and generate detailed status reports
• Organize project artifacts and close out projects
• Create, plan, prioritize, and track portfolios.
TARGET AUDIENCE:
Not available. Please contact.
COURSE PREREQUISITES:
Mandatory Prerequisites
• Welcome to ServiceNow
• ServiceNow Administration Fundamentals (Instructor-Led, or On Demand)
CRITICAL PREREQUISITE:
IMPORTANT: Only 'Strategic Portfolio Management' topics are covered in this course.
You must be familiar with ServiceNow platform basics, terminology, and how to navigate around in the system before beginning the course. These concepts are taught in our flagship Welcome to ServiceNow course. If you are new to ServiceNow, navigate to and take Welcome to ServiceNow before beginning this course. It is quick, free, and the on-demand format allows you to work at your own pace.
COURSE CONTENT:
• Innovation Management
• Demand Management
• Project Management
• Resource Management
• Portfolio Planning Workspace
• Additional SPM applications
• Better together with Strategic Portfolio Management
This course reflects the Xanadu release of the Now Platform®.
FOLLOW ON COURSES:
Not available. Please contact.