This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4's five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL® 4 Release Management Practice, and the ITIL® 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL® 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Asset Management Practice, ITIL® 4 Change Enablement Practice, ITIL® 4 Deployment Management Practice, ITIL® 4 Release Management Practice, ITIL® 4 Service Configuration Management Practice publications.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
COURSE OBJECTIVE:
• Understand the key concepts of the PIC practices.
• Understand the processes of the PIC practices.
• Understand the roles and competences of the PIC practices.
• Understand how information and technology support and enable the PIC practices.
• Understand the role of partners and suppliers in the PIC practices.
• Understand how the ITIL® capability model can be used to develop the PIC practices.
• Understand how the ITIL® guiding principles support the PIC practices.
TARGET AUDIENCE:
Candidates taking the ITIL® 4 Plan, Implement and Control Practices qualification.
COURSE PREREQUISITES:
The candidate must have passed the ITIL® 4 Foundation examination.
COURSE CONTENT:
Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:
1. IT Asset Management (ITAM):
• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success
2. Change Enablement (CE):
• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success
3. Deployment Management (DM):
• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success
4. Release Management (RM):
• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• The role of partners and suppliers in the practice
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success
5. Service Configuration Management (SCM):
• The key concepts of the practice
• The processes of the practice
• The roles and competences of the practice
• How information and technology support and enable the practice
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success
6. Plan, Implement & Control (PIC):
• Understand the processes and value streams of the Plan, Implement, and control practices
• How information and technology support and enable the practices
• Recommendations for the Plan, Implement, and Control practices success
FOLLOW ON COURSES:
Not available. Please contact.