COURSE OBJECTIVE:
• Apply systems thinking when planning quality into your project • Develop or improve quality programs at your workplace based on modern quality theories and approaches • Determine quality assurance activities for your project and how to measure them • Prioritize requirements to better meet customer needs and ensure quality • Relationship between risk and quality • Develop a quality management plan for your project • Determine the impact of quality assurance activities on the critical path • Select the appropriate quality assurance and quality control tools for your project • Plan and perform a quality audit for your project
TARGET AUDIENCE:
Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, quality assurance team members, product managers, and program managers.
COURSE PREREQUISITES:
• Project Management Fundamentals (GK2868) • IT Project Management (GK2819)
COURSE CONTENT:
1. Quality Control and Closure Project Quality • What Is Quality? • History of Modern Quality • Project Quality Management2. Planning Quality • The Process of Planning Quality • Systems Thinking in Planning Quality • Role of Stakeholders in Quality • Quality Requirements • Quality Planning Tools3. Performing Quality Assurance • The Process of Performing Quality Assurance • Process Analysis Tools • Quality Assurance as Part of the Critical Path4. Performing Quality Control • The Process of Performing Quality Control • Measurement and Tracking Tools • Problem Solving and Decision Making • Using Quality Assurance and Control Tools • Quality Control and Closure5. Case Studies • Hands-On Exercises • Illustrate the Importance of Quality • Define Quality • Define the Attributes of Quality • Distinguish Between Quality and Grade • Propose a Quality Program for Your Workplace • Identify Quality in the Triple Constraint • Perform a Stakeholder Analysis • Identify Positive and Negative Risks for Your Project • Prioritize Requirements • Develop a Quality Management Plan • Determine the Impact of Quality Assurance Activities on the Critical Path • Select Quality Assurance ToolsCreate a Pareto Chart • Draw a Cause and Effect Diagram • Plan and Perform a Quality Audit
FOLLOW ON COURSES:
Not available. Please contact.