COURSE OBJECTIVE:
• Describe the different software components in the ONTAP architecture • Describe the methodologies for troubleshooting management component applications, networks, and protocols • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components • Check the health of a cluster and summarize the results • Identify issues with the management component • Use administrative commands to verify the configuration of NFS, SMB, and iSCSI • Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols • Collect data for support cases
TARGET AUDIENCE:
• NetApp Technical Support Engineers • NetApp Support Services Certified Partner Engineers • NetApp Professional Services Engineers
COURSE PREREQUISITES:
A working knowledge of ONTAP software and NAS and SAN protocol in addition to the 3 day OT-CLU-A Cluster Administration class
COURSE CONTENT:
Module 1: Troubleshooting the Management Component • Management component • RDB Concepts: Units, Quorum, Master, Epoch and Epsilon • Configuration and replication databases • Job manager • RDB backup and recovery • Non-RDB user-space applications • Event management system, logs, traces and user-space core filesModule 2: Troubleshooting Scale-out NetworkingONTAP networking overview
Networking-related management component application and databasesNetworking evolutionCluster session managerTools to triage networking issuesTroubleshooting scenariosModule 3: Troubleshooting Network Component and Security Services • Network component • SecD • SecD troubleshooting • Network component troubleshootingModule 4: Troubleshooting NFS • NFS Overview • How NFS works in ONTAP software • ONTAP NFS authorization using export policies and UNIX permissions • Export-related caches • NFS troubleshooting • Module 5: Troubleshooting SMB • SMB • SMB services • SMB troubleshooting • Module 6: Troubleshooting Scalable SAN • SAN architecture • Scalable SAN configuration • Scalable SAN functional components • CLAM quorum • Scalable SAN troubleshooting
FOLLOW ON COURSES:
Not available. Please contact.