COURSE OBJECTIVE:
After you complete this course you will be able to:
• Practice navigating the Risk and Policy and Compliance applications
• Define key terminology and personas in the Risk and Compliance industry
• Evaluate Risk and Compliance use cases
• Recall the ServiceNow scoping framework and architecture
• Review scoping considerations and techniques that guide the approach for Entity scoping
• Examine Entity scoping examples and practice scoping an organization
• Recall baseline Risk and Policy and Compliance application functionality, security, and architecture
• Examine solution features and implementation considerations
• Discuss supported integrations and share common practices
• Describe available content packs and Performance Analytics capabilities
TARGET AUDIENCE:
Technical Consultants, Implementers, Developers, and Architects, Project/Program/Engagement Managers, Operations Managers
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
• ServiceNow Platform Implementation (821290) is recommended, but not required.
COURSE CONTENT:
Governance, Risk, and Compliance (GRC) Overview
• GRC Positioning and Framework
• Key Terminology
• Technical Details
• Lab 1.1 Preparing to Implement ServiceNow Risk and Policy and Compliance Applications
Implementation Planning
• Use Cases
• Implementation Team
• Implementation Checklist
• Groups and Roles
• Lab 2.1 Automate Entity Owner Group Membership
Entity Scoping
• Entity Scoping Overview
• Entity Type Approach
• Entity Class Approach
• GRC Entities Architecture
• Lab 3.1 Practice Scoping an Organization
• Lab 3.2 Entity Class and Dependency Management
Policy and Compliance Implementation Approach
• Policy and Compliance Record Lifecycles
• Policy and Compliance Architecture
• Common Configurations and Customizations
• Lab 4.1 Create a Policy Acknowledgement Campaign
• Lab 4.2 Control – Performance Analytics Indicator
Risk Implementation Approach
• Risk Record Lifecycles
• Risk Architecture
• Original Risk Assessment and Risk Scoring
• Advanced Risk Assessment and Risk Scoring
• Common Configurations and Customizations
• Lab 5.1 Import Risk Statements with an Import Template
• Lab 5.2 Create and Process an Advanced Risk Assessment
• Lab 5.3 Monitor Key Risk Indicators
Extended Capabilities
• Content Packs
• Integrations
• Performance Analytics
• Other Platform Capabilities
FOLLOW ON COURSES:
Not available. Please contact.