COURSE OBJECTIVE:
After you complete this course you will be able to:
• Identifying ServiceNow applications and application components
• Explaining the difference between application configurations and customizations
• Describing best practices for reporting efficiencies within the ServiceNow platform
• Introducing students to debugging tools
• Discussing integrations with the ServiceNow platform
• Identifying various factors affecting performance
TARGET AUDIENCE:
ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
COURSE CONTENT:
Application Data Management
• Lab 1.1: Configuration and Update Sets
• Lab 1.2: Clone an Instance
• Lab 1.3: Create a Database Index
Reporting
• Lab 2.1: Report Using a Database View
• Lab 2.2: Report with a Report Source
• Lab 2.3: Create a Dashboard
Debugging
• Lab 3.1: Session Debug
• Lab 3.2: Scripts – Background and Fix Scripts
• Lab 3.3 Script Debugger
Integrations
• Lab 4.1: Web Services
• Lab 4.2: Flow Designer
• Lab 4.3: IntegrationHub
Platform Optimization and Maintenance – Data
• Lab 5.1: Data Maintenance
Platform Optimization and Maintenance – Instance
• Lab 6.1: Instance Maintenance
• Lab 6.2: Upgrades and Calculations
Optional Lab
• Cross Scope Application Security
FOLLOW ON COURSES:
Not available. Please contact.