Lean Six Sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean Six Sigma is widely recognised as one the most successful improvement methods of all times. In this training we use a unique Lean Six Sigma framework designed specifically for organisations in the services industry, including: Finance, Telecommunications, Public Sector, Transport, Utilities, and information technology.The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in Continuous Improvement. The Lean Six Sigma Yellow Belt training is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates, which are integrated and used throughout the sessions.DurationThis course is structured across two, four-hour virtual workshops. Delegates are expected to complete offline workshop assignments.
COURSE OBJECTIVE:
· Understand the key concepts of Lean and SixSigma and applications to Services· Identify improvement opportunities in your ownorganisation (Project selection) · Apply team problem solving and process analysistechniques · Perform process value analysis and root causeanalysis · Participate in Lean Six Sigma DMAIC projects andlead targeted improvement initiatives · Use Lean, Kaizen and Six Sigma tools to drivecontinuous process and service improvement
TARGET AUDIENCE:
· Change leaders and executives
· Programme and Project Managers· Improvement professionals· Business analysts· Head of Change and Transformation · Service Managers· IT professionals· Customer experience teams · Anyone involved in Change and Continuous Improvement
COURSE PREREQUISITES:
There are no formal pre-requisites to attend this course.
Preparation for thecourseDelegates arerequired to identify a specific process challenge or project idea in theirorganisation and share an outline of the problem (a “problem statement”) withthe trainer. Problem statements are then discussed during the training and usedas case study to illustrate the application of tools and techniques from lean sixsigma.
COURSE CONTENT:
· Lean Six Sigma – Introduction and key concepts· Lean Six Sigma project selection· DEFINE: The voice of the customer· DEFINE: The voice of the process· MEASURE: The measurement framework· MEASURE: The process for measurement· ANALYSE: The process view· ANALYSE: The data view· ANALYSE: The root causes· IMPROVE: Overview· CONTROL: Overview· Lean Six Sigma and Change Management· Lean Six Sigma for Services – Delegates projectwork
FOLLOW ON COURSES:
Lean Six Sigma for Services Green Belt
Lean Six Sigma for Services Black Belt
| Sted | Virtuelt (90% av våre virtuelle kurs blir tatt opp) |
|---|---|
| Varighet | 2 dag(er) |
| Språk | Engelsk/norsk kursmateriell , englesk/norsk kursholder |
