ILX_LSSGB Lean Six Sigma for Services Green Belt

Kontakt oss: Kurs@sgpartner.no

Lean Six Sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean Six Sigma is widely recognised as one the most successful improvement methods of all times. In this training we use a unique Lean Six Sigma framework designed specifically for organisations in the services industry, including: Finance, Telecommunications, Public Sector, Transport, Utilities, and information technology.
The Green Belt builds on the competencies developed from the Lean Six Sigma for Services Yellow Belt training, helping delegates to translate the methodology into actual project work. The Lean Six Sigma Green Belt is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions. This will help delegates select and make progress on their Lean Six Sigma project, also for the purpose of Green Belt certification.
This course is structured across three, four-hour virtual workshops. Delegates are expected to complete offline workshop assignments and project work.

Kurskode: I/A Kategorier: , Stikkord:

COURSE OBJECTIVE:
·
Identify improvement opportunities
in your own organisation (project selection)·
Apply team problem solving and
process analysis techniques·
Perform process value analysis and
root cause analysis·
Lead Lean Six Sigma DMAIC projects
(as Project Managers)·
Guide other team members in the
application of Lean Six Sigma tools· Drive change and continuous
process and service improvement

 

TARGET AUDIENCE:
·
Change leaders and executives

·
Programme and Project Managers

·
Improvement professionals

·
Business analysts

·
Head of Change and Transformation

·
Service Managers

·
IT professionals

·
Customer experience teams

·
Anyone involved in Change and Continuous
Improvement

COURSE PREREQUISITES:
Delegates attending this course must have completed the Lean Six
Sigma for Services Yellow belt program.
Preparation for the course

Delegates are required to identify a specific process challenge or
project idea in their organisation and share an outline of the problem (a
“problem statement”) with the trainer. If possible, green belt candidates
should discuss their project idea with a project sponsor or champion prior to
the training.

COURSE CONTENT:
• Lean Six Sigma methods – Reminder
• DEFINE: The DMAIC project
• DEFINE: The Business Case
• MEASURE: Measurement information model
• MEASURE: Data Collection
• MEASURE: Descriptive statistics
• ANALYSE: Process Modelling
• ANALYSE: Process Value Analysis
• ANALYSE: Process Root Cause Analysis
• ANALYSE: Data analysis
• IMPROVE: Generate ideas
• IMPROVE: Improvement strategies / Process
re-design
• IMPROVE: Pilot projects
• CONTROL: The Control plan
• CONTROL: Statistical process control
• CONTROL: Control Charts
• Lean Six Sigma and Change Management
• Lean Six Sigma for Services – Delegates
project work

FOLLOW ON COURSES:
Lean
Six Sigma for Services Black Belt

Tilleggsinformasjon

Varighet

3 dag(er)

Sted

Virtuelt (90% av våre virtuelle kurs blir tatt opp)

Språk

Engelsk kursmateriell, Engelsk/Norsk instruktør