This 1-day ITIL® 4 Practitioner: Monitoring and Event Management module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Monitoring and Event Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.The ITIL® 4 Monitoring and Event Management Practice module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Monitoring and Event Management Practice publication.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
COURSE OBJECTIVE:
• Understand the key concepts of the practice. • Understand the processes of the practice. • Understand the roles and competences of the practice. • Understand how information and technology support and enable the practice. • Understand the role of partners and suppliers in the practice. • Understand how the ITIL® capability model can be used to develop the practice. • Understand how the ITIL® guiding principles support the practice.
TARGET AUDIENCE:
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
COURSE PREREQUISITES:
The candidate must have passed the ITIL® 4 Foundation examination.
COURSE CONTENT:
Our ITIL® 4 Practitioner: Monitoring and Event Management training course will cover the following topics:1.Understand the key concepts of the practice1.1 Explain the purpose of the practice1.2 Describe the PSFs and key metrics of the practice1.3 Explain the key terms and conceptsa) Eventb) Monitoringc) Types of monitoringd) Metrice) Thresholdf) Alertg) Informational, instructional, warning, and exception events.2.Understand the processes of the practice2.1 Describe inputs and outputs of the processes2.2 Describe the key activities of the processes2.3 Know how to integrate the practice in the organization's value streams.3. Understand the roles and competencies of the practice3.1 Describe the responsibilities of the key roles of the practice3.2 Know how to position the practice in the organizational structure.
4. Understand how information and technology support and enable the practice 4.1 Describe which activities have HIGH dependency on automation tools4.2 Know how to use/apply the key tools' functionality required to automate the practice.5. Understand the role of partners and suppliers in the practice 5.1 Explain the dependencies of the practice on third parties 5.2 Explain how partners and suppliers can support the practice.6. Understand how the ITIL® capability model can be used to develop the practice
6.1. Explain how capability criteria support the practice capability development7. Understand the recommendations for practice success
7.1. Understand the recommendations for monitoring and event management success and how they are supported by the ITIL guiding principles.
FOLLOW ON COURSES:
Not available. Please contact.
