COURSE OBJECTIVE:
On completion of this course delegates will be able to;
• Determine the quality of a business process
• Identify business processes that need to be analyzed and possibly improved
• Define «business process analysis» and the responsibilities of the business analyst
• Determine when a process action team (PAT) is called for
• Charter and lead a process action team
• Identify all of the stakeholders in a business process
• Choose appropriate information gathering technique(s) for each type of stakeholder
• Prepare for and perform information gathering activities
• Provide feedback to stakeholders to verify and gain additional information
• Define the goal of a business process
• Determine how to measure the effectiveness of a business process
• Use a variety of methods to model a business process and its data
• Perform root-cause analysis of the problems with a business process
• Enumerate options for improving a business process
• Make a sound business case for improving a business process
• Obtain stakeholder buy-in and sign-off
• Plan a process improvement project
• Analyze the results of a process improvement project
Hands-On Exercises
• Perform the Deming bead experiment
• Choose a business process to analyze
• Complete a project mini-charter
• Complete a stakeholder analysis
• Identify information gathering methods for your project
• Prepare to interview the stakeholder
• Interview the stakeholder
• Document the information gathered
• Perform and document a GQM analysis of your process
• Prepare for a follow-up meeting with the stakeholder
• Hold a follow-up meeting with the stakeholder
• Update information about the process
• Use the ETVX process definition paradigm
• Draw a SIPOC diagram
• Draw a use case diagram
• Draw a process flowchart
• Draw a swim lane diagram
• Draw a data flow diagram
• Draw an entity relationship diagram
• Hold another feedback session with the stakeholder
• Perform causal analysis
• List sources of standards and industry best practices
• Use the STP method to identify improvement options
• Model the improved process
• Prepare the process improvement proposal
• Present the process improvement proposal
• Prepare a project plan for your process improvement
• Provide feedback on the BPA process
TARGET AUDIENCE:
Systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.
COURSE PREREQUISITES:
There are no prerequisites for this course.
COURSE CONTENT:
Define the «Quality of a Business Process
• People
• Process
• Tools
• Inputs
Choose a Business Process to Analyze
Understand the Business Analysis Process
• Definition of «Business Process Analysis»
• The Process of Business Process Analysis
• Role of the Business Analys
Charter the Process Action Team
Identify the Stakeholders of a Business Process
Choose Information Gathering Techniques
Gather Information
• Preparation
• Execution
• Feedback & Validation
Document the Process Goal and Metrics
• Perform GQM Analysis
Model the Current (As-Is) Process
• ETVX Process Model
• SIPOC Analysis
• Use Case Diagrams
• Process Flowcharts
• Swim Lane Diagrams
• Data-Flow Diagrams (DFD)
• Entity-Relationship Diagrams (ERD)
Determine Causes of Problems
• Fishbone (Ishikawa) Causal Analysis
Determine Process Improvement Options
• Modeling the Improved (To-Be) Process
Make the Business Case for Process Improvement
Plan the Implementation
Hold a Project Retrospective
FOLLOW ON COURSES:
Not available. Please contact.