COURSE OBJECTIVE:
A successful collaborative team recognizes the purpose of IT service delivery and the process that leads to it. It speaks one language and has the same framework of concepts. Learning these basics is the result of this practical ISM Foundation training.
The way IT departments work is shaped by ITIL, but over the years all kinds of methods, techniques and practices have been added, such as DevOps, Agile, Lean and Experience Management. This has made the field increasingly mature. We therefore also speak of Modern Service Management. In ISM, this comes together in a practical and applicable form. The Operating model describes how services are created. This includes the process model with the 7 basic processes and the 3 value streams (value streams), but also the layout of the organization and the role of the customer and suppliers.
Also discussed is the Governance Model: How is an IT organization managed, what are the goals and how do you recognize the results and how can an organization grow in quality.
TARGET AUDIENCE:
Anyone working in an IT organization knows that it is important that we all speak the same language. The training is therefore aimed at those people who have a role in an IT management organization.
COURSE PREREQUISITES:
No specific prior education is required.
COURSE CONTENT:
The content of the training is entirely determined by the content of the standard ISM method:
• acquiring knowledge and insight in the field of IT service management
• learning to abstract and nuance management issues
• applying a process model in the context of control issues
• acquire insight into the application of the business assets People, Process and Product
• learn how the influence of environmental factors can be placed in the context of management (e.g. in an outsourced situation)
• learn to improve using a methodical approach according to ISM.
FOLLOW ON COURSES:
Not available. Please contact.