COURSE OBJECTIVE:
After completing this course you should be able to:
• Understand the key concepts of ITAM
• Understand ITAM value streams and processes
• Understand ITAM roles, skills and organizational solutions
• Understand how information and technology supports and enables ITAM
• Understand the role of partners and suppliers in ITAM
• Know how to develop ITAM organizational capabilities
TARGET AUDIENCE:
ITIL® 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.
COURSE PREREQUISITES:
The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist IT Asset Management (ITAM) training course.
COURSE CONTENT:
1. Understand The Key Concepts Of IT Asset Management (ITAM)
• Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice.
• Apply iterative and interdependent scoping to IT asset types and IT asset register.
• Understand the benefits of standard IT assets.
• Understand the IT Asset Management (ITAM) relationship with governance, compliance, and policies of the organisation.
• Apply an organisation's sustainability objectives to IT Asset Management (ITAM).
• Identify the key challenges of IT Asset Management (ITAM).
2. Understand IT Asset Management (ITAM) Value Streams & Processes
• Understand the roles and relationships of service value streams, practices, and processes in creation of value.
• Identify the value of a common approach to IT asset lifecycle management.
• recognise the sustainability aspects of IT asset decommissioning and disposal actions.
• Know how to verify, audit, and analyse IT assets.
• Understand the critical nature of records and documentation to IT asset lifecycle management.
• Know how to integrate IT Asset Management (ITAM) in the organisation's value streams.
• Identify the relationship between IT Asset Management (ITAM) and the service configuration management practice.
3. Understand IT Asset Management (ITAM) Roles, Skills & Organisational Solutions
• Understand the key skills required for IT Asset Management (ITAM).
• Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
• Know how to apply the LACMT model to IT Asset Management (ITAM) activities.
• Know how to position IT Asset Management (ITAM) within an organisational structure.
4. Understand How Information & Technology Supports & Enables IT Asset Management (ITAM)
• Identify the key inputs and outputs of the IT Asset Management (ITAM) practice.
• Describe the key IT Asset Management (ITAM) automation tools and their role in the practice.
5. Understand The Role Of Partners & Suppliers In IT Asset Management (ITAM)
• Understand the types of service relationships (basic, cooperative, partnership).
• Understand the complexity of service relationships.
• Describe a consistent approach to IT Asset Management (ITAM) across the organisation's ecosystem.
6. Know How To Develop IT Asset Management (ITAM) Organisational Capabilities
• Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
• Know how to apply capability criteria to plan IT Asset Management (ITAM) capability development.
• Identify key metrics and methods for improving IT Asset Management (ITAM) capabilities.
• Apply the key steps of the IT Asset Management (ITAM) capability development.
FOLLOW ON COURSES:
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