COURSE OBJECTIVE:
• Understand the key concepts of the CAI practices.
• Understand the processes of the CAI practices.
• Understand the roles and competences of the CAI practices.
• Understand how information and technology support and enable the CAI practices.
• Understand the role of partners and suppliers in the CAI practices.
• Understand how the ITIL® capability model can be used to develop the CAI practices.
• Understand how the ITIL® guiding principles support the CAI practices.
TARGET AUDIENCE:
Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
COURSE PREREQUISITES:
The candidate must have passed the ITIL® 4 Foundation examination.
COURSE CONTENT:
Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:
1. Introduction to the CAI practices
2. Relationship Management (RSM)
• Introduction to Relationship Management (RSM)
• Value Streams and Processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development
3. Supplier Management (SM)
• Introduction to supplier management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development
4. Service level management
• Introduction to service level management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development
5. Continual improvement
• Introduction to continual improvement
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development
6. Information security management
• Introduction to Information security management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development
FOLLOW ON COURSES:
Not available. Please contact.