COURSE OBJECTIVE:
After completing this course, the participant
will have knowledge of, and be able to
understand:
• SIAM terminology and the core principles
• SIAM benefits
• The challenges and risks of implementing
SIAM
• SIAM implementation structures
• SIAM governance, tooling and data
considerations
• Common processes used in a SIAM
ecosystem
TARGET AUDIENCE:
This course and certification targets the needs
of professionals worldwide who have an
interest in the practices of Service Integration
and Management or who want to implement
this methodology in an organization, and in
particular, professionals who are already
working with IT Service Management
processes.
It is also intended for providers that want to
implement and manage Service Integration
and Management models. Specific roles that
may be interested:
• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Officers (CTOs)
• Service managers
• Service provider portfolio strategists/leads
• Managers (e.g. process managers, project
managers, change managers, service level
managers, business relationship managers,
program managers and supplier managers)
• Service architects
COURSE PREREQUISITES:
Not available. Please contact.
COURSE CONTENT:
Module 1: Introduction to Service Integration and Management
(SIAM)
Module 2: SIAM Implementation Roadmap
Module 3: SIAM Structures
Module 4: SIAM and Other Practices
Module 5: SIAM Roles and Responsibilities
Module 6: SIAM Foundation Practices and Processes
Module 7: SIAM Foundation Cultural Considerations
Module 8: SIAM Foundation Challenges and Risks
FOLLOW ON COURSES:
Not available. Please contact.