COURSE OBJECTIVE:
After completing this course you should be able to:
• Install Motherboards and Connectors
• Install System Devices
• Troubleshoot PC Hardware
• Comparing Local Networking Hardware
• Configure Network Addressing and Internet Connections
• Support Network Services
• Summarise Virtualisation and Cloud Concepts
• Support Mobile Devices
• Support Print Devices
• Configure Microsoft Windows
• Manage Microsoft Windows
• Identify operating system (OS) types and Features
• Perform OS installations and upgrades
• Manage Microsoft Windows networking
• Manage Linux and macOS
• Configure Small Office Home Office (SOHO) security
• Manage security settings
• Support mobile software
• Use support and scripting tools
• Implement operational procedures
TARGET AUDIENCE:
Job Roles:
IT Support Specialist
Helpdesk Technician
Field Technician
Tier I Support Specialist
Desktop Support Specialist
Associate Network Engineer
Systems Support Technician
Junior Systems Administrator
Individuals seeking CompTIA A+ certification (220-1101 and 220-1102)
COURSE PREREQUISITES:
Attendees should meet the following pre-requisites:
• End-user skills with Windows-based PCs
• Basic knowledge of computing concepts
COURSE CONTENT:
Lesson 1: Installing Motherboards and Connectors
• Explain Cable Types and Connectors
• Install and Configure Motherboards
• Explain Legacy Cable Types
Lesson 2: Installing System Devices
• Install and Configure Power Supplies and Cooling
• Select and Install Storage Devices
• Install and Configure System Memory
• Install and Configure CPUs
Lesson 3: Troubleshooting PC Hardware
• Apply Troubleshooting Methodology
• Configure BIOS/UEFI
• Troubleshoot Power and Disk Issues
• Troubleshoot System and Display Issues
Lesson 4: Comparing Local Networking Hardware
• Compare Network Types
• Compare Networking Hardware
• Explain Network Cable Types
• Compare Wireless Networking Types
Lesson 5: Configuring Network Addressing and Internet Connections
• Compare Internet Connection Types
• Use Basic TCP/IP Concepts
• Compare Protocols and Ports
• Compare Network Configuration Concepts
Lesson 6: Supporting Network Services
• Summarise Services Provided by Networked Hosts
• Compare Internet and Embedded Appliances
• Troubleshoot Networks
Lesson 7: Summarizing Virtualization and Cloud Concepts
• Summarise Client-Side Virtualisation
• Summarise Cloud Concepts
Lesson 8: Supporting Mobile Devices
• Set Up Mobile Devices and Peripherals
• Configure Mobile Device Apps
• Install and Configure Laptop Hardware
• Troubleshoot Mobile Device Issues
Lesson 9: Supporting Print Devices
• Deploy Printer and Multifunction Devices
• Replace Print Device Consumables
• Troubleshoot Print Device Issues
Lesson 10: Configuring Windows
• Configure Windows User Settings
• Configure Windows System Settings
Lesson 11: Managing Windows
• Use Management Consoles
• Use Performance and Troubleshooting Tools
• Use Command-line Tools
Lesson 12: Identifying OS Types and Features
• Explain OS Types
• Compare Windows Editions
Lesson 13: Supporting Windows
• Perform OS Installations and Upgrades
• Install and Configure Applications
• Troubleshoot Windows OS Problems
Lesson 14: Managing Windows Networking
• Manage Windows Networking
• Troubleshoot Windows Networking
• Configure Windows Security Settings
• Manage Windows Shares
Lesson 15: Managing Linux and macOS
• Identify Features of Linux
• Identify Features of macOS
Lesson 16: Configuring SOHO Network Security
• Explain Attacks, Threats, and Vulnerabilities
• Compare Wireless Security Protocols
• Configure SOHO Router Security
• Summarize Security Measures
Lesson 17: Managing Security Settings
• Configure Workstation Security
• Configure Browser Security
• Troubleshoot Workstation Security Issues
Lesson 18: Supporting Mobile Software
• Configure Mobile OS Security
• Troubleshoot Mobile OS and App Software
• Troubleshoot Mobile OS and App Security
Lesson 19: Using Support and Scripting Tools
• Use Remote Access Technologies
• Implement Backup and Recovery
• Explain Data Handling Best Practices
• Identify Basics of Scripting
Lesson 20: Implementing Operational Procedures
• Implement Best Practice Documentation
• Use Proper Communication Techniques
• Use Common Safety and Environmental Procedures
FOLLOW ON COURSES: