COURSE OBJECTIVE:
After completing this course you should be able to:
• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM ; Presence server
• Configure call recording and monitoring
TARGET AUDIENCE:
Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration applications and administrators involved in the support and troubleshooting of Cisco Collaboration applications.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
COURSE CONTENT:
Cisco Unity Connection Integration
• Overview of CIsco Unity Connection Integration
• SCCP Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations
• Clustering Options
• Deployment Options
• Networking
Cisco Unity Connection Call Handlers
• Call Handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler
• Toll Fraud
Cisco Unity Connection Troubleshooting
• Overview of Cisco Unity Connection Troubleshooting Options
• Integration Troubleshooting Tools
• Cisco Unified Real-Time Monitoring Tool
Single Sign-On (SSO) for Cisco Unified Communications Applications
• Cisco SSO Overview
• SSO Prerequisites
• SSO Components
• Trust Metadata File
• Identity Provider
• SAML Authentication
• OAuth Authorization
• Cisco Unified Communications Manager SSO Capabilities
• SSO for Collaboration Endpoints
• SSO and Collaboration Edge
• Session and Token Expiration Timers
• Two-Factor Authentication (2FA)
• Third-Party Identity Providers (IdP)
• OAuth 2 Authentication
Cisco IM and Presence and Cloud Messaging
• Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
• Integration with Cisco Unified Communications Manager and IM and Presence Service
• Integration with Cisco Unity Connection
• Integration with Conferencing Servers
• Integration with LDAP
• Integration with Microsoft Exchange
• Clustering
• Cisco Unified Communications Manager IM and Presence Service Federation Overview
• Cisco Unified Communications Manager IM and Presence Multidomain Deployment
• Cisco Unified COmmunications Manage IM and Presence Intradomain Federation
• Cisco Jabber Deployment Options
• Cisco Jabber in Deskphone Control Mode
• Cisco Jabber in Softphone Mode
• Cisco Jabber Service Discovery Process
• Hybrid Webex Messaging
Cisco IM and Presence and Cisco Jabber Customization
• Cisco Jabber Customization Overview
• Cisco Unified Communications Services
• Service Profiles
• Custom Configuration Files
• Contact Sources
• Contact Photos
• Policies
• Embedded Tabs
• Cisco Jabber Extend and Connect
• Apple Push Notification Service
Cisco IM and Presence Compliance Message Archiving
• Enterprise Instant Messaging Compliance and Archiving Overview
• External Database Overview
• PostgreSQL External Database Integration
• Persisitent Chat
• Message Archiving
Webex App Troubleshooting
• Troubleshooting the Login Process on the Cisco Webex App
• Call Signaling on the Cisco Webex App
• Troubleshooting Voice or Video Quality on Webex App
Cisco Unified Attendant Console
• Cisco Unified Attendant Console Advanced Integration Overview
• Capablilities
• Platform Requirements
• Cisco Unified Communications Manager Integration
• Cisco Unified Communications Manager IM and Presence Service Integration
• Reporting
Call Recording and Monitoring
• Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
• SPAN-Based Solutions
• Cisco Unified Border Element Dial-Peer Forking
• Cisco Unified Communications Manager Network-Based Recording and Monitoring
Labs:
• Discovery Lab 1: Integrate and Set Up Cisco Unity Connection
• Discovery Lab 2: Configure Cisco Unity Connection Call Handlers
• Discovery Lab 3: Implement Toll Fraud Prevention
• Discovery Lab 4: Troubleshoot Cisco Unity Connection Call Handlers
• Discovery Lab 5: Troubleshoot Cisco Unity Connection
• Discovery Lab 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
• Discovery Lab 7: Implement Cisco Jabber
• Discovery Lab 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
• Discovery Lab 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
• Discovery Lab 10: Enable Message Archiving and Chat Rooms
• Discovery Lab 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
• Discovery Lab 12: Integrate Cisco Unified Attendant Console Advanced
• Discovery Lab 13: Implement Cisco Unified Communications Manager Call Recording and Monitoring
FOLLOW ON COURSES:
Not available. Please contact.