Take Service Mapping in ServiceNow to the next level.
This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.
TARGET AUDIENCE:
For technical consultants and partners that will be responsible for implementing Service Mapping.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
• Intermediate Windows and Unix administration skills
• Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
• Scripting capabilities (SSH and Windows Commands)
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
• Understanding of concepts such as XML, Regex, Delimited text, and JSON
COURSE CONTENT:
Introduction
Level Set ITOM Knowledge
• Lab 2.1: MID Server Configuration
• Lab 2.2: Credentials Configuration
• Lab 2.3a: Use Command Line Console
• Lab 2.3b: Map Services with CI Tagging
• Lab 2.4: Discovery Ruby on Rails Service
• Lab 2.5: Event Management
Discovery Patterns
• Lab 3.1: Migrating Services Between Environments
• Lab 3.2: Update Pattern Between Environments
• Lab 3.3: Custom Pattern Operations
Identification Rules
• Lab 4.1: Work With Identification Rules
Security
Engagement Readiness
• Lab 6.1: Discover Felinism Service
• Lab 6.2: Discover Ticket Monster Service
COURSE OBJECTIVE:
After you complete this course you will be able to:
• Introduction to Service Mapping
• Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
• How the Reconciliation and Identification Framework relates to Service Mapping
• Security in Service Mapping implementations
• Key elements for a Service Mapping engagement
• Key concepts of requirements gathering
• Objection handling and scoping refinement
FOLLOW ON COURSES:
Not available. Please contact.