Take Performance Analytics to the next level.
Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards.
This 2-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you continue to build a solid analytics data foundation, model key business process indicators, and design compelling dashboards to help drive service delivery quality and efficiency.
TARGET AUDIENCE:
Experienced Performance Analytics Administrators and Power Users who already administer and build content for the Reports and Performance Analytics applications.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
COURSE CONTENT:
Adoption Journey
• Review the Performance Analytics use case and stakeholder objectives. Identify the three pillars of Performance Analytics: Responsive Business, Service Improvement, and Data Foundation.
• Lab 1.1: Analytics for Business Applications
Buckets and Scripts
• Introduce the concept of bucket groups and the process for configuring a bucket group as a breakdown source. Discuss scripts and configure a scripted breakdown mappings. Outline best practices for breakdown data growth management.
• Lab 2.1: Bucket Groups
• Lab 2.2: Scripted Breakdown
Breakdown Relations and Security
• Implement advanced use cases for Breakdown categorization and navigation. Configure Indicator, Breakdown, and Breakdown Element-level security options.
• Lab 3.1: Breakdown Relations
• Lab 3.2: Breakdown Security
Reporting Techniques
• Build a Database View, include multi datasets in a report, configure drill-downs, add a Redirect URL, leverage an imported Excel document as a report source, and build Report Ranges
• Lab 4.1: Database View
• Lab 4.2: Multi Data Sets
• Lab 4.3: Data Sources
• Lab 4.4: Report Ranges
Responsive Dashboards
• Use Interactive Analysis, Configure Interactive Filters, Implement Cascading Filters, Enable Breakdown Dashboards, Use Breakdowns as Interactive Filters, Manage Dashboard Performance and Properties
• Lab 5.1: Interactive Dashboards
• Optional Lab 5.2: Interactive Analysis
Spotlight
• Identify key Spotlight capabilities, configure Spotlight Criteria, implement Spotlight reporting, set up Spotlight for Service Monitoring, navigate Spotlight Interactive Analysis
• Lab 6.1: Configure Spotlight for Incident Management
Analytics on Platform Metric
• Define Metric Definitions and Metric Instances, review the Metric Instance generation, configure Metric Instance Reporting, build Metric-based Automated Indicators
• Lab 7.1: Metric Reporting and Trending
Advanced Formula Indicators
• Identify advanced formula use cases, master Formula Indicator techniques and design Index Indicators
• Lab 8.1: Index Indicators
Text Analytics
• Describe the Text Analytics use case. Configure Text Analytics for Performance Analytics Indicators.
• Lab 9.1: Text Analytics
COURSE OBJECTIVE:
After you complete this course you will be able to:
• Review the Performance Analytics Adoption Journey
• Build Bucket Groups and Breakdown Relations
• Configure Scripts for Indicator Aggregates, Buckets, and Mappings
• Apply advanced reporting techniques for impactful data summaries
• Launch and navigate Interactive Analysis
• Apply Spotlight to identify high priority work
• Build Indicators using Platform Metrics
• Implement advanced formula techniques and build Index Indicators
• Set up Text Analytics
FOLLOW ON COURSES:
Not available. Please contact.