COURSE OBJECTIVE:
This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning.
TARGET AUDIENCE:
The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.
COURSE PREREQUISITES:
Not available. Please contact.
COURSE CONTENT:
During this course, you will cover:
• Service Architecture in the context of Enterprise, Business and Solution Architecture
• The relevance of architectural principles
• The elements and artefacts of a Service Architecture
• Key service actors/stakeholders within the service ecosystem, and their concerns
• Value stream modelling and analysis
• Capabilities, capability requirements and capability modelling
• How capabilities are leveraged to offer services
• Capability and value stream integration
• The T-shape professional concept
• Service information concepts
• Service economics
• Service measures and controls
• Service agility and double loop learning
FOLLOW ON COURSES:
Not available. Please contact.