Service design offers an innovative approach to creating and enhancing business services. AssistKD's Service Design Consultancy course covers the key topics that enable consultants to collaborate with their customers and advise on how to offer the services their customers need. This course prepares attendees to sit the A4Q Certification in Service Design Consultancy examination and contributes to the achievement of the A4Q Certified Service Designer Award.
TARGET AUDIENCE:
Service designers, business analysts, project managers, business change practitioners and anyone who provides consultancy guidance to business customers.
COURSE PREREQUISITES:
Not available. Please contact.
COURSE CONTENT:
Introduction to Service Design Consultancy and the SD Consultancy Service Framework
Service Design Principles and EthicsInitiating and qualifying a service design consulting assignment
Investigating a business service situationBusiness service performance measures Appraising and diagnosing a business service situation
Generating service design optionsTechniques to evaluate service design optionsTechniques to implement a service design solution
COURSE OBJECTIVE:
Upon the completion of this workshop, candidates will be able to:
• Describe the purpose and role of the Service Design Consultant.• Understand the principles and ethics of Service Design.• Understand the qualification and initiation of a consultancy assignment.• Analyse service value propositions.• Apply situation diagnosis using causal loop diagrams.• Explain option appraisal and principled negotiation.
FOLLOW ON COURSES:
This course is an elective module within the A4Q Certified Service Designer programme. Other modules within this qualification scheme include: Design Thinking, CX Analysis and Business Service Design. The structure of the A4Q Certified Service Designer programme is shown here.