This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning.
TARGET AUDIENCE:
The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.
COURSE PREREQUISITES:
Not available. Please contact.
COURSE CONTENT:
Business Service ArchitectureCourse contentService Architecture in the context of Enterprise, Business and Solution ArchitectureThe relevance of architectural principlesThe elements and artefacts of a Service ArchitectureKey service actors/stakeholders within the service ecosystem, and their concernsValue stream modelling and analysisCapabilities, capability requirements and capability modellingHow capabilities are leveraged to offer servicesCapability and value stream integrationThe T-shape professional conceptService information conceptsService economicsService measures and controlsService agility and double loop learning
COURSE OBJECTIVE:
Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.
FOLLOW ON COURSES:
The Business Service Architecture course forms one part of AssistKD's Service Design training programme which includes courses on CX Analysis, Business Service Design and Design Thinking. It is one of the elective modules for the new internationally recognised A4Q Service Designer qualification.