COURSE OBJECTIVE:
After completing this course you should be abe to:
• Analyze and troubleshoot SIP and media protocol
• Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
• Describe call recording options in Cisco Unified Communications Manager
• Describe how to implement call coverage in Cisco Unified Communications Manager
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
• Describe how to implement Cisco Unified Communications Manager Express for SIP phones
• Describe how to implement globalized call routing within and between Cisco Unified Communications Manager clusters
• Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
• Describe how to implement CAC and AAR in Cisco Unified Communications Manager
• Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
• Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
• Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
• Configure and troubleshoot Cisco Unified Border Element
TARGET AUDIENCE:
Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration advanced call control solutions and mobility services.
COURSE PREREQUISITES:
Attendees should meet the following prerequsites:
• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
COURSE CONTENT:
Signaling and Media Protocols
• SIP Review
• H.323 Review
• SIP and H.323 Trunking Considerations
• SIP and H.323 Troubleshooting Tools
Cisco Unified Communications Manager Supplemental Services
• Call Recording Options
• Call Park
• Call Pickup
• Meet-Me Conferences
• Time-of-Day Routing
Call Coverage in Cisco Unified Communications Manager
• Overview of Call Coverage in Cisco Unified Communications Manager
• Call Hunting
• Call Queuing
Cisco Unified Communications Manager Extension Mobility
• Issues with Roaming Users
• Cisco Unified Communications Manager Extension Mobility Characteristics
• Cisco Unified Communications Manager Extension Mobility Components
• Cisco Unified Communications Manager Extension Mobility Operation
• Cisco Unified Communications Manager Extension Mobility Considerations
• Cisco Unified Communications Manager Extension Mobility Troubleshooting.
Configuring and Troubleshooting Cisco Unified CM Unified Mobility
• Issues with Multiple Devices
• Cisco Unified CM Mobility Overview
• Cisco Unified CM Unified Mobility Operation
• Cisco Unified CM Mobility Considerations
• Cisco Unified CM Unified Mobility Troubleshooting
Cisco Unified Communications Manager Express
• Cisco Unified Communications Manager Express Overview
• Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Calling Privileges in Cisco Unified Communication Manager Express
Globalized Call Routing
• Overview of Multisite Dial Plans
• Globalized Call Routing Overview
• Globalized Call-Routing Number Formats
• Globalization of Localized Call Ingress
• Localization During Call Egress
• Calls that involve Non-DID Endpoints
• TEHO, Including Local PSTN Backup
• Class of Service in Globalized Call Routing Deployments
Advanced Remote Site Survivability
• Overview of Remote Site Survivability
• Cisco Unified SRST
• Reachability Within the Remote Site and to the Outside
Call Admission Control in Cisco Unified Communications Manager
• CAC Overview
• Location CAC Within a Cluster
• Location CAC for Off-Cluster Calls Using Locally Configured Locations
• Intercluster Location CAC
• PSTN Backup for Intracluster Calls Denied by CAC
• PSTN Backup for Intercluster Calls Denied by CAC
URI Calling in Cisco Unified Communications Manager
• URI Call-Routing Overview
• Directory URIs in Cisco Unified Communications Manager
• URI Call-Routing Process
• SIP Route Patterns and SIP Trunks
• URI Call Routing Considerations
Multisite Cisco Unified Communications Manager Deployments
• Call Routing Troubleshooting
• Calling-Party Presentation Troubleshooting
• Egress Device Selection and SIP Trunk Troubleshooting
• CAC Troubleshooting
Global Dial Plan Replication
• GDPR Overview
• ILS Characteristics
• GDPR Components
• Call Routing with GDPR
• PSTN Backup
Cisco Unified Border Element
• Overview of Cisco Unified Border Element
• Cisco Unified Border Element Call Routing
• Explore Advanced Cisco Unified Border Element Dial-Peer Features
• Cisco Unified Border Element SIP Header and SDP Manipulation
• Cisco Unified Border Element Signaling and Media Bindings
• Toll Fraud Prevention
• Registration-Based Session Initiation Protocol Trunks
• Multiple Trunks Using Tenants
• SIP Transport Layer Security Support
• Cisco Unified Border Element Troubleshooting
Labs:
• Discovery Lab 1: Analyze SIP, H.323, and Media Protocols
• Discovery Lab 2: Troubleshoot SIP and Media Protocols
• Discovery Lab 3: Implement Cisco Unified Communications Manager Supplemental Services
• Discovery Lab 4: Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
• Discovery Lab 5: Configure Cisco Unified Communications Manager Extension Mobility
• Discovery Lab 6: Troubleshoot Cisco Unified Communications Manager Extension Mobility
• Discovery Lab 7: Configure Cisco Unified Mobility
• Discovery Lab 8: Troubleshoot Cisco Unified Mobility
• Discovery Lab 9: Implement Endpoints in Cisco Unified Communications Manager Express
• Discovery Lab 10: Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Discovery Lab 11: Implement Calling Privileges in Cisco Unified Communications Manager Express
• Discovery Lab 12: Implement Globalized Call Routing
• Discovery Lab 13: Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
• Discovery Lab 14: Implement Advanced Survivable Remote Site Telephony
• Discovery Lab 15: Implement Call Admission Control
• Discovery Lab 16: Implement a URI-Based Dial Plan for Multisite Deployments
• Discovery Lab 17: Troubleshoot Globalized Call Routing
• Discovery Lab 18: Troubleshoot Call Admission Control
• Discovery Lab 19: Implement Global Dial Plan Replication
• Discovery Lab 20: Implement Cisco Unified Border Element
• Discovery Lab 21: Troubleshoot Cisco Unified Border Element
FOLLOW ON COURSES:
Not available. Please contact.