Take Service Mapping in ServiceNow to the next level.This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.
COURSE OBJECTIVE:
After you complete this course you will be able to: • Introduction to Service Mapping • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management • How the Reconciliation and Identification Framework relates to Service Mapping • Security in Service Mapping implementations • Key elements for a Service Mapping engagement • Key concepts of requirements gathering • Objection handling and scoping refinement
TARGET AUDIENCE:
For technical consultants and partners that will be responsible for implementing Service Mapping.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites: • Intermediate Windows and Unix administration skills • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies) • Scripting capabilities (SSH and Windows Commands) • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST • Understanding of concepts such as XML, Regex, Delimited text, and JSON
COURSE CONTENT:
IntroductionLevel Set ITOM Knowledge • Lab 2.1: MID Server Configuration • Lab 2.2: Credentials Configuration • Lab 2.3a: Use Command Line Console • Lab 2.3b: Map Services with CI Tagging • Lab 2.4: Discovery Ruby on Rails Service • Lab 2.5: Event ManagementDiscovery Patterns • Lab 3.1: Migrating Services Between Environments • Lab 3.2: Update Pattern Between Environments • Lab 3.3: Custom Pattern OperationsIdentification Rules • Lab 4.1: Work With Identification RulesSecurityEngagement Readiness • Lab 6.1: Discover Felinism Service • Lab 6.2: Discover Ticket Monster Service
FOLLOW ON COURSES:
Not available. Please contact.
