C4H440 SAP Cloud for Customer Administration

COURSE OBJECTIVE:
This course will prepare you to:

• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• Create an organization structure enabling customers to use the solution to meet the needs of the business
• Migrate data into the application and troubleshoot migration issues
• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• Set up and configure the solution to manage business processes including sales, marketing, service and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Learn about the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the system

TARGET AUDIENCE:
• Business Process Architect
• Program / Project Manager
• System Administrator

COURSE PREREQUISITES:
CRM/SD domain knowledge

COURSE CONTENT:
Introduction to SAP Cloud for Customer

• Articulating the Functional Capabilities of SAP Cloud for Customer
Starting the Project

• Preparing for the Implementation Project
• Describing Fine Tuning
• Describing Q-Gates
Account and Contact Management

• Understanding the Basic Functions of Account and Contact Management
Products and Price Lists

• Understanding Products and Price List Concepts in SAP Sales Cloud
Organizational Structure

• Explaining the Role of an Organizational Structure in the Solution
Territory Management

• Defining Complex Territory Hierarchy Structures
User and Role Management

• Maintaining Employees and Explain What a Business User Is
Data Migration

• Guiding Your Customer on Which Data Should Be Migrated
Integration

• Describing Integration Scenarios with CRM and ECC
• Describing Integration with FSM
• Describing Integration with Microsoft Outlook
• Describing the Benefits of Integration with Social Media
Notifications, Workflow, and Approvals

• Setting Up an Approval Process for Opportunities
Personalization and Extensibility

• Describing How to Use Personalization and Adaptation
Analytics Framework

• Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile

• Describing the Different Mobile Access Options
Solution Walkthrough

• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live

• Describing the Necessary Go-Live Activities

FOLLOW ON COURSES:
Not available. Please contact.