C4H320 SAP Commerce Cloud Business User

COURSE OBJECTIVE:
Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

TARGET AUDIENCE:
Business stakeholders Project managers Functional consultants / Business analysts Key users / end users / QA managers / Testers

COURSE PREREQUISITES:
Fundamental understanding of web technologies and e-commerce concepts

COURSE CONTENT:
• Introduction
• Overview

• Major Modules and Accelerators
• Business and Administration Tools
• Product Content Management

• Catalogs and Products
• Media Management
• Exercise: PCM
• Web Content Management

• CMS Overview
• Hands on exercise: SmartEdit
• Personalization
• Exercise: Personalization
• Spartacus
• Commerce

• Search
• Exercise: Search
• Pricing
• Cart Features and Checkout Types
• Promotions and Coupons
• Exercise: Promotions & Coupons
• Orders

• Payment
• Basic OM Related Features
• Order Management Services Module
• Customer Support

• Customer Management
• Customer Cart
• Order Cancellations and Returns
• Customer Service Module
• Exercise: Customer Support
• B2B Commerce

• Account Management
• Organization Management
• Catalog, Pricing & Stock
• Ordering & Checkout
• PunchOut Support
• Exercise: B2B Commerce
• Integration

• General Integration Tools
• SAP Integrations
• Essential Foundation

• Architecture
• Security
• Automation (Cronjobs)
• Validation Framework
• ImpEx
• Workflows & Collaboration
• Exercise: Workflow
• Good to Know

• Licensing and Versioning
• Deployment & Maintenance
• CX Works
• Webography
• SAP Commerce Cloud
• SAP Upscale
• Industry-Specific Accelerators
• Container Support
• GDPR
• Additional Reading: Business Analyst

FOLLOW ON COURSES:
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